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Frequently asked questions
We’ve answered some of the most common queries below to help you make an informed decision.
Still have questions?
We will get them answered.
How will my kitchen be able to receive the orders that Certus AI takes?
Certus AI will be able to place the orders through an API connection to your POS and/or Printer. Alternatively you can also choose to simply take orders through our dashboard.
Can Certus AI process payments over the phone?
Yes, Certus AI can send payment links via SMS or process card details directly through your POS using an encrypted connection, ensuring secure payment processing for all phone orders.
How will Certus AI handle customers who struggle to speak English?
Certus AI is trained to understand many accents, including South Asian, East Asian, Caribbean, and more. It ensures clear communication for customers whose first language isn't English.
How would you provide us with support, and do we need to pay for it?
The complete onboarding is 3 simple steps and requires only 45 minutes of your time. This includes filling out an onboarding form, a POS integration call with your dedicated support rep, and from there we can go live the same day.
Will I be able to see a report of how Certus AI is doing?
You'll get a lifetime private chat with our team as soon as you sign up. This lets you ask questions, give feedback, or schedule direct calls with our developers for free - no chatbots or long wait times.
Create your account today and get started for free!
Built to help restaurants answer every call,
capture more orders, and recover missed revenue.
Backed By
Rated 4.5/5 on Trustpilot
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