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How it Works
How the Certus AI Phone Agent Works for Your Restaurant
No more missed phone calls. No more missed revenue. Certus AI is your 24/7 AI phone agent that answers every call, takes every order, and never forgets an upsell, so your staff can focus on what matters most: serving guests.
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How It Works
Technology that gets you live in 48 hours
No new hardware. No training staff. We integrate directly into the systems you already use.
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step 1
The Handoff
Simply set your phone line to forward to your unique Certus number either all day, or just during peak rush hours. You keep your existing phone number. Setup takes less than 15 minutes.
step 2
The Conversation
Our AI answers instantly. It navigates your menu, upsells sides and drinks, answers questions about allergies, and handles distinct accents with ease. It’s polite and accurate.
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step 3
1-Click POS Integrations
The order is injected directly into your POS (Toast, Square, Clover, etc). It prints at the bar and kitchen just like a server entered it.
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Frequently Asked Questions
Still have questions? We’ve answered some of the most common queries below to help you make an informed decision.
How will my kitchen be able to receive the orders that Certus AI takes?
Certus AI will be able to place the orders through an API connection to your POS and/or Printer. Alternatively you can also choose to simply take orders through our dashboard.
Can Certus AI process payments over the phone?
Yes, Certus AI can send payment links via SMS or process card details directly through your POS using an encrypted connection, ensuring secure payment processing for all phone orders.
How will Certus AI handle customers who struggle to speak English?
Certus AI is trained to understand many accents, including South Asian, East Asian, Caribbean, and more. It ensures clear communication for customers whose first language isn't English.
How would you provide us with support, and do we need to pay for it?
The complete onboarding is 3 simple steps and requires only 45 minutes of your time. This includes filling out an onboarding form, a POS integration call with your dedicated support rep, and from there we can go live the same day.
Will I be able to see a report of how Certus AI is doing?
You'll get a lifetime private chat with our team as soon as you sign up. This lets you ask questions, give feedback, or schedule direct calls with our developers for free - no chatbots or long wait times.
Create your account today and get started for free!
Built to solve the problem of missed calls and lost revenue for restaurants everywhere.
Copyright © 2026 Certus Inc.
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