.svg)
Blog
The Certus AI Blog: Restaurant Automation & Technology
We’re re-engineering the front of house for every restaurant, starting with a $100B phone problem.
Industry Trends
AI & Resturant
AI in restaurant workflows: Why IVR systems are dead, and AI phone agents are the future
Why traditional IVR systems no longer work for modern restaurants and how AI phone agents improve order accuracy, reduce missed calls, and streamline operations. Discover key differences, real stats, and practical benefits.
Frequently Asked Questions
Still have questions? We’ve answered some of the most common queries below to help you make an informed decision.
How will my kitchen be able to receive the orders that Certus AI takes?
Certus AI will be able to place the orders through an API connection to your POS and/or Printer. Alternatively you can also choose to simply take orders through our dashboard.
Can Certus AI process payments over the phone?
Yes, Certus AI can send payment links via SMS or process card details directly through your POS using an encrypted connection, ensuring secure payment processing for all phone orders.
How will Certus AI handle customers who struggle to speak English?
Certus AI is trained to understand many accents, including South Asian, East Asian, Caribbean, and more. It ensures clear communication for customers whose first language isn't English.
How would you provide us with support, and do we need to pay for it?
The complete onboarding process takes 5 days and requires only 45 minutes of your time. This includes filling out an onboarding form, a clarity call with your AI engineer, and 3 days of training and integration.
Will I be able to see a report of how Certus AI is doing?
You'll get a lifetime private chat with our team as soon as you sign up. This lets you ask questions, give feedback, or schedule direct calls with our developers for free - no chatbots or long wait times.
Create your account today and get started for free!
.svg)
Built to solve the problem of missed calls and lost revenue for restaurants everywhere.
Copyright © 2026 Certus Inc.
.svg)