How The Gatsby Hawaii Recovered $8,354/Month in Missed Revenue with Certus AI

"It's just one less thing for them to worry about. Instead of focusing on the phone lines, they're focusing more on the service to the customers that are actually here in the restaurant."

Radley Kawamoto · General Manager, The Gatsby Hawaii

Before Certus AI 

Every few minutes, the phone rang — and someone had to leave the floor to answer it. Five to ten minutes per call, multiple times a night, pulled away from the guests already sitting in the restaurant. 

Radley couldn't ignore the phones — those were real customers, making reservations, placing orders. But every time a server or bartender stepped away, the room felt it. There was no good answer. Just whoever was standing closest. 

With Certus AI 

Now the phone gets answered before the second ring — without anyone on staff touching it. Certus logs reservations, takes orders, handles questions. Radley's team gets those five to ten minutes back on every call, and that time goes straight back to the floor. 

"We thought it was just a robot answering the phone."

When Radley first looked at Certus, he was skeptical. A robot on the phones felt like a blunt fix. What changed his mind was how it could be shaped to actually sound like The Gatsby — not a script, but a real conversation that put callers at ease. 

"It's very nice to have that ability to conform the software to make it to where the customer feels at ease, while also putting that ease on the staff as well." 

Radley Kawamoto — General Manager, The Gatsby Hawaii

The result: $8,354 recovered every month in orders that used to slip through, 38 hours of staff time back on the floor, and a team that's no longer split between the phone and the room. 

You're probably losing $500–$1,000 a day to missed phone calls. Most restaurant owners are.

Certus AI answers every call, takes every order, and sounds so real your customers won't know the difference. It never calls in sick. It never has a bad day. It works during your busiest rush and at 2am when someone wants to know if you're open tomorrow. 

No contracts. No setup fees. Running in your restaurant within 48 hours.

• 100% Call Capture — Every call answered, no exceptions
• 24/7 Availability — Takes orders even when you're closed
• Instant Order Taking — No hold times, no mistakes
• POS Integration — Orders sync automatically