How Stations Restaurant Added Nearly Six Figures in Annual Revenue with Certus AI

"A missed call is a thousand times worse than a bad experience. You can fix a bad experience. You lost the customer that you missed the call." 

Spyros Marinos · Owner, Stations Restaurant and Catering · Tecumseh, Michigan

Before Certus AI 

Spyros Marinos has been in restaurants since he was thirteen years old, helping at his uncle's tavern in Greece. He's managed restaurants across two countries. And at his last restaurant in Florida — doing serious volume — he made a drastic call: he turned the phones off completely. 

Not because calls weren't coming in. Because answering them was unsustainable. Ninety-five percent of calls went unanswered. The ones that did get through tied up staff for fifteen minutes while a family tried to decide what to order — while a pizza burned in the oven and more callers sat on hold. He replaced the phone line with a voicemail directing people to order online. 

He knew he was leaving money on the table. But every solution he looked at was either too expensive — one competitor quoted $50,000 just to get started — or just didn't work well enough to trust.

With Certus AI 

Spyros found Certus AI through a Facebook ad after relocating to Michigan to manage three new restaurants. This time, the phones stayed on.

Now every call gets answered. Certus takes orders, handles questions, manages dietary restriction enquiries, redirects catering calls to his catering manager based on live availability, and takes voicemails — around the clock, without a single staff member picking up the receiver. 

"It empowers and helps my people to do their job at a more professional level."

For Spyros, the shift isn't just operational — it's about where the industry is going. He uses AI across his entire business life and describes it simply: tasks that used to take a week now take two hours. Certus fits the same philosophy. 

"I have peace of mind that all the calls are answered. A missed call is a thousand times worse than a bad experience. You can fix a bad experience. The customer you missed the call on — they're gone." 

Spyros Marinos — Owner, Stations Restaurant and Catering

The result: $2,500 saved every month in labour costs, $3,722 added monthly in upsells — and a phone line that's finally working for the restaurant instead of against it. 

You're probably losing $500–$1,000 a day to missed phone calls. Most restaurant owners are.

Certus AI answers every call, takes every order, and sounds so real your customers won't know the difference. It never calls in sick. It never has a bad day. It works during your busiest rush and at 2am when someone wants to know if you're open tomorrow. 

No contracts. No setup fees. Running in your restaurant within 48 hours.

• 100% Call Capture — Every call answered, no exceptions
• 24/7 Availability — Takes orders even when you're closed
• Instant Order Taking — No hold times, no mistakes
• POS Integration — Orders sync automatically