Technical Success Associate

The Role

This isn’t a back-office support/ success role. You’ll be the front line of Certus AI: helping restaurants onboard, launch, troubleshoot, and succeed. Think of yourself as the bridge between restaurant owners and Certus

• Own client communication – respond fast, keep restaurant owners in the loop, and build trust through clear communication & personal relationships
• Run onboarding & launches – make sure every restaurant in the pipeline gets set up, trained, and live smoothly according to our extremely short launch window
• Troubleshoot & problem-solve – dig into flagged calls, broken flows, and integration issues; work with product/engineering on fixes
• Manage ticketing & flagging systems – track issues, document resolutions, and build early processes so nothing slips
• Systemize success – turn chaotic customer requests into repeatable workflows and playbooks
• Be the voice of the customer – bring feedback directly into our product roadmap

This role will start scrappy, working directly with the founders, and has huge growth potential. This role can grow into Technical Success Manager, Head of Success, or Director/ VP level leadership as we scale.

Qualifications and If you should apply :

This role demands speed, diligence, and an obsession with customer success.

Who You Are

• Experience in technical support, solutions engineer or SRE-like role
• You’re a clear and calm communicator
• You move fast - fast responses, fast troubleshooting, fast learning
• You’re resourceful and can figure things out with little guidance
• You can translate messy customer feedback into clear actions
• You enjoy working with both owners (customers) and systems (tools, integrations)
• You have a high ownership mentality
• You’re obsessed with helping restaurant owners succeed
• You’re advanced with APIs, prompting, integrations, or scripting/debugging

Bonus:

• Ex-founder, startup or restaurant industry experience

What We Value

• Customer obsession: nothing matters more than making restaurants successful
• Ownership & speed: move fast, fix things, and keep going
• Builder’s mindset: every problem is an opportunity to create a system

Determination: this will be hard; we need relentless people

Pay / Salary

• Salary: $70k – $100k base + equity + benefits.
• Full tools, software, and support you need to succeed in this role